Biztech Inc
Customer Service
Full Time • Denville
Support Specialist to join our team. In this role, you’ll be the go-to expert for customers needing product support—whether it’s troubleshooting an issue, guiding a repair, or helping with returns. If you enjoy problem-solving, working with tools and equipment, and delivering excellent customer service, this is a fantastic opportunity to grow your career.
What You’ll Do:
- Provide phone support to customers and technicians, walking them through product troubleshooting and repairs.
- Process and manage returned products (RMAs).
- Deliver accurate repair estimates.
- Document customer inquiries, issues, and resolutions clearly and efficiently.
- Support the service team with additional tasks as needed.
What You’ll Bring:
- High school diploma or equivalent.
- Hands-on mechanical knowledge and comfort using tools.
- Excellent communication and customer service skills.
- Attention to detail with strong problem-solving abilities.
- Experience with order or quote processing.
- Familiarity with ERP systems (Infor experience a plus).
- Proficiency with Microsoft Office (Word, Excel, Outlook).
- Strong English skills (verbal & written); bilingual Spanish is a plus.
Compensation: $24.00 - $26.00 per hour
(if you already have a resume on Indeed)